FAQ v2

Frequently Asked Questions (FAQ)

1️⃣ What size should I choose?

Each product page includes detailed sizing information.
If you are unsure, feel free to contact our customer support for assistance with finding the perfect fit.

2️⃣ Are your bracelets hypoallergenic?

Many of our bracelets are made from 316L stainless steel or 925 sterling silver, which are hypoallergenic and resistant to tarnishing.
Please check the product page for specific material details.

3️⃣ How long does shipping take?

We process all orders within 1–3 business days.

• United States: Delivery typically takes 5–10 business days.

• Europe: Delivery typically takes 7–12 business days.

• Other international locations: Delivery takes 7–15 business days depending on the country.

Once your order ships, you’ll receive a tracking number via email.

4️⃣ How do I track my order?

Once your order is shipped, you will receive an email with your tracking number.
You can also track your order by visiting our Order Tracking Page.

5️⃣ Do you offer returns or exchanges?

Yes, we offer a 30-day return policy from the date your order is delivered.
To qualify for a return:

• The item must be unused and in its original condition.

• The item must be in its original packaging.

Please note: Personalized or custom-made items cannot be returned.
For more details, visit our Returns & Exchanges Page.

6️⃣ Can I cancel my order?

Orders can be canceled within 12 hours of purchase.
If you wish to cancel your order, please contact us as soon as possible at support@yourdomain.com.
After 12 hours, your order may already be processed, and cancellation may no longer be possible.

7️⃣ What payment methods do you accept?

We accept a variety of payment methods, including:

• Credit and debit cards (Visa, MasterCard, American Express, Discover)

• PayPal

• Stripe (for credit/debit card payments)

All transactions are processed securely through our payment providers.

8️⃣ Is my payment information secure?

Yes, all payments are processed via secure, encrypted payment gateways.
We do not store your credit card details. For more information, please review our Privacy Policy.

9️⃣ Do you ship internationally?

Yes, we ship worldwide.
Please check the shipping times for your region during checkout. International orders may be subject to customs duties or taxes, which are the responsibility of the customer.

🔟 What if my item is damaged or incorrect?

If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order.
We will provide a full refund or send you a replacement.
Please email us at support@yourdomain.com with your order number and photos of the damaged or incorrect item.

1️⃣1️⃣ Can I make changes to my order after it’s placed?

If you need to change your order, please contact us as soon as possible.
We can modify your order within 12 hours of purchase.
After that, it may be too late to make changes.

1️⃣2️⃣ Do you offer gift cards?

Currently, we do not offer gift cards.
Stay tuned for updates, as we may offer this feature in the future!

1️⃣3️⃣ How do I care for my bracelet?

To keep your bracelet looking its best:

• Avoid contact with chemicals, lotions, or perfumes.

• Remove your bracelet before swimming or showering.

• Store it in a dry, cool place when not in use, preferably in a jewelry box or pouch to avoid scratching.

1️⃣4️⃣ Do you offer wholesale or bulk orders?

Yes, we offer wholesale and bulk purchasing options for retailers or special events.
Please contact us at wholesale@yourdomain.com for more information on pricing and terms.

1️⃣5️⃣ Can I purchase a bracelet as a gift?

Yes, you can purchase a bracelet as a gift.
Simply enter the recipient’s shipping information during checkout, and we will ship it directly to them.
We can also include a gift note; just let us know in the order notes.

1️⃣6️⃣ Do you have a physical store?

Currently, we are an online-only retailer and do not have physical stores.
You can shop our full collection online and have your orders shipped directly to your door.

1️⃣7️⃣ How do I contact customer support?

You can reach our customer support team via email at support@yourdomain.com.
We typically respond within 24–48 business hours.

1️⃣8️⃣ How can I unsubscribe from your emails?

If you no longer wish to receive promotional emails, simply click the unsubscribe link at the bottom of any email we send.
You can also contact us directly at support@yourdomain.com to opt-out of email communications.