At Veralanayle LLC, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your product, we offer a flexible returns and exchanges policy to make the process as easy as possible.
1. Return Eligibility
To be eligible for a return or exchange, the following conditions must be met:
Return or exchange requests must be made within 30 days from the date your order was delivered.
The item must be unused and in original condition, including any original packaging.
Custom or personalized items are not eligible for returns or exchanges, unless they are defective or damaged upon receipt.
2. How to Return or Exchange an Item
To initiate a return or exchange, please follow these steps:
Contact Us at support@yourdomain.com within 30 days of receiving your order.
Please include the following information in your email:
Your order number
The item(s) you wish to return or exchange
The reason for the return or exchange (if applicable)
Photos of the item (if damaged or defective)
Approval: After receiving your request, our customer support team will respond within 1–2 business days with return instructions, including whether you will be responsible for return shipping costs.
3. Return Shipping
Return shipping fees are the responsibility of the customer unless the item is damaged, defective, or we made an error with the order.
We recommend using a trackable shipping service for returns to ensure it reaches us safely. We are not responsible for items lost in transit.
If your return is approved, you will be provided with a return shipping address.
4. Refund Process
Once your returned item is received and inspected, we will process your refund. Please allow 5–10 business days for the refund to be credited to your original payment method.
If you exchanged an item, the new item will be shipped once we receive the original item. You will be notified when the new item ships.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@yourdomain.com with the following:
We will offer either a replacement or a full refund for damaged or defective items.
6. Non-Returnable Items
The following items are not eligible for return or exchange:
Personalized or custom-made items (unless damaged or defective)
Gift cards
Sale or clearance items (unless explicitly stated otherwise)
Items that have been worn or altered
7. Exchanges
If you would like to exchange an item for a different size, color, or style:
Follow the same process as a return (contact us for instructions).
Once we receive your returned item, we will ship out the exchanged item.
Please note: Exchanges are subject to product availability. If the item is out of stock, we will offer a refund instead.
8. International Returns
For international orders:
Return shipping is the responsibility of the customer.
Any customs fees, taxes, or import duties are the responsibility of the customer and are non-refundable.
Please ensure your return is clearly marked as a “return” on any customs paperwork to avoid additional charges.
9. Order Modifications
If you would like to make any changes to your order (such as a change of shipping address), please contact us as soon as possible at support@yourdomain.com. Once an order is shipped, we cannot modify it.
10. Contact Information
If you have any questions or concerns about our Returns & Exchanges policy, please contact us at:
Email: support@yourdomain.com
Phone: [+1 646-431-2989]
Address: Veralanaylae LLC, 1500 N Grant St Ste R, Denver, CO 80203, United States
Conclusion
We strive to ensure that all our customers are satisfied with their purchases. If you have any issues, don’t hesitate to reach out, and we’ll do our best to resolve it. Thank you for choosing Veralanaylae LLC!
Why This Return & Exchange Policy Works for Payment Gateways:
Clear timelines: 30 days return window is reasonable and clear for both customers and payment providers.
Transparency: Return conditions, refund process, and shipping responsibilities are explicitly outlined.
Compliance: You have all necessary customer rights protections in place for payment processors.
No fake returns: Policy for custom and personalized items reduces fraud risks.
