At Veralanaylae LLC, we are committed to providing reliable shipping services and ensuring a smooth shopping experience. This Shipping Policy outlines our shipping practices, including processing times, delivery times, and tracking information.
1. Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been processed and shipped, you will receive a confirmation email with a tracking number.
2. Shipping Methods and Delivery Time
We offer the following shipping options:
United States:
Estimated delivery time: 5–10 business days
Shipping provider: UPS, FedEx, or USPS
Tracking provided for all orders.
International Shipping:
Estimated delivery time: 7–15 business days, depending on the destination.
Shipping provider: Local carriers (e.g., DHL, UPS, or local postal services).
Tracking provided for all orders.
Please note that delivery times may vary depending on your location and the time spent in customs.
3. Shipping Fees
Shipping fees are calculated at checkout based on the destination, weight of the package, and shipping method chosen.
We offer free shipping on orders over $50 within the United States.
4. Customs & Duties
For international orders, you may be subject to additional customs duties, taxes, or import fees imposed by your local authorities.
These charges are the responsibility of the customer, and we recommend that you contact your local customs office for more information before placing an order.
Veralanaylae LLC is not responsible for any delays caused by customs processing.
5. Incorrect Address
Please ensure that the shipping address provided at checkout is accurate and complete.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If an order is returned due to an incorrect address, we will contact you for clarification and may charge for reshipment.
6. Shipping Delays
While we strive to deliver all orders promptly, certain circumstances may cause delays, including:
High demand or order volume
Shipping carrier delays
Customs processing for international orders
Weather-related disruptions
If your order is delayed beyond the estimated delivery time, please reach out to our customer support team for assistance.
7. Order Tracking
All orders include tracking information. Once your order has shipped, you will receive an email with the tracking number and a link to track your shipment.
Please allow 24–48 hours for the tracking information to be updated once your order has been dispatched.
8. Local Pickup (If applicable)
If we offer local pickup, orders placed for pickup can be collected at our designated location.
Once your order is ready, you will be notified by email, and you can choose to pick up your items during our business hours.
9. Lost or Damaged Shipments
If your order is lost or damaged in transit, please contact us at support@yourdomain.com.
We will assist in filing a claim with the shipping carrier and help resolve the issue.
Damaged Items: If the item arrives damaged, please take photos and contact us within 48 hours of receiving the product. We will assist with either a replacement or a full refund.
Lost Shipments: If a package is lost, we will help track it with the carrier. If it cannot be located, we will issue a replacement or refund depending on the situation.
10. Shipping Restrictions
We currently do not ship to the following regions or countries:
We apologize for any inconvenience this may cause.
11. Contact Us
If you have any questions about your order, shipping options, or need assistance with tracking, please feel free to contact us:
Email: support@yourdomain.com
Phone: [+1 646-431-2989]
Business Hours: Monday–Friday, 9 AM–5 PM (MST)
Conclusion
At Veralanaylae LLC, we strive to provide a seamless shopping experience with reliable shipping and transparent policies. If you have any concerns or questions, please don’t hesitate to reach out to our customer support team. We’re here to help!
